This Privacy Policy describes how Well Wish (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our home healthcare services. We are committed to protecting the privacy and confidentiality of our clients’ personal and health-related information.
1. Information We Collect
We collect information necessary to provide high-quality home healthcare and to comply with legal requirements. This includes:
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Personal Identification: Name, date of birth, address, phone number, and email.
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Health Information: Medical history, diagnoses, medications, treatment plans, and notes from care visits.
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Financial Information: Insurance details, billing address, and payment methods for processing services.
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Emergency Contacts: Names and contact details of family members or designated representatives.
2. How We Use Your Information
Your information is used strictly for the following purposes:
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Provision of Care: To develop and implement your personalized care plan.
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Coordination: Communicating with your physicians, pharmacists, or other healthcare providers.
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Billing and Payment: Processing insurance claims and invoices.
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Legal Compliance: Meeting state, provincial, or federal regulatory and reporting requirements.
3. Disclosure of Information
We do not sell your personal information. We only share your data with:
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Healthcare Professionals: Doctors or therapists involved in your direct care.
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Insurance Providers: For the purpose of verifying coverage and obtaining payment.
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Service Providers: Third-party vendors (such as secure billing software) who are contractually bound to protect your data.
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Legal Requirements: If required by law, subpoena, or to protect the safety of our staff and clients.
4. Data Security
We implement physical, technical, and administrative safeguards to protect your information, including:
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Encrypted electronic health record (EHR) systems.
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Secure physical filing for paper documents.
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Restricted access to information based on “need-to-know” for staff members.
5. Your Rights
Depending on your location, you may have the right to:
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Access and receive a copy of your medical records.
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Request corrections to inaccurate or incomplete information.
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Request a restriction on how your information is shared.
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Withdraw consent for certain data uses (noting this may affect our ability to provide care).
6. Contact Information
- info@wellwish.ca or wellwishmedical@gmail.com